Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 26 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence. 

We are not a corporate machine, and we don’t want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy. 

What We’re Looking For 

As we continue to grow, we are seeking a Fractional CIO to serve as the strategic technology voice for our clients—building trusted, long-term relationships that drive both client success and company growth.

This role sits at the intersection of technology strategy and client relationship management. The Fractional CIO is the face of Hansen Gress to each client portfolio, responsible for understanding their business deeply, translating their goals into technology roadmaps, and ensuring the services we deliver create real, measurable value.

You will work closely with the Director of Customer Experience and our service delivery teams to bridge the gap between what clients need and what we provide—while championing the client’s voice internally at every turn.

What You’ll Do 

Client Relationship Ownership

• Manage client relationships as the primary “face of the MSP” for your assigned portfolio.
• Build trusted advisor relationships with client leadership, understanding their business goals, challenges, and technology vision.
• Maintain a reputation for regular, clear, proactive communication with both clients and internal Hansen Gress staff.
• Establish and lead consistent communication rhythms—including QBRs, strategic planning conversations, and check-ins—that keep clients engaged and informed.

Technology Strategy & Advisory

• Serve as the fractional CIO for client organizations: translate business goals into practical technology strategies and multi-year roadmaps.
• Provide guidance on technology investments, vendor decisions, cybersecurity posture, and IT governance appropriate for each client’s size and industry.
• Help clients understand risk exposure and make informed decisions about their technology environment.
• Act as the bridge between client leadership and Hansen Gress technical teams—translating complexity into clarity.

Account Management & Retention

• Own and consistently improve a documented, repeatable account management process for your portfolio.
• Drive client retention, satisfaction, and growth through proactive relationship stewardship.
• Maintain accurate pipeline data for annual renewals, right-sizing opportunities, and project opportunities.
• Identify and pursue expansion opportunities where additional Hansen Gress services would deliver genuine client value.
• Serve as an escalation point for client concerns, resolving issues with urgency and professionalism.

Financial & Legal Awareness

• Provide guidance to clients around technology budgeting, cost optimization, and contract considerations.
• Maintain awareness of revenue health across your portfolio and flag risks to client retention or account contraction.
• Partner with internal leadership on pricing, contract renewals, and account-level financial decisions.

Internal Collaboration & Accountability

• Demonstrate ownership, teamwork, clear communication, and professionalism as a Fractional CIO and representative of Hansen Gress.
• Partner with the Director of Service Delivery and technical teams to ensure client expectations align with operational execution.
• Contribute to internal process improvement by sharing client feedback and identifying patterns across your portfolio.
• Document client environments, preferences, and relationship history so knowledge is never siloed.

Who You Are 

• You have 5+ years of experience in account management, client success, or technology advisory roles—ideally within an MSP or IT services environment.
• You understand the full client lifecycle and can move fluidly between relationship conversations and technology strategy discussions.
• You have a track record of building long-term client trust and translating that trust into measurable retention and growth.
• You're comfortable in a consultative sales role—whether that's right-sizing a client's account, building the case for an enterprise risk product, or convincing a skeptical client that a critical project can't wait. You know how to create urgency without pressure and turn trust into action.
• You’re an exceptional communicator who can simplify technical complexity for non-technical audiences and set clear expectations at every turn.
• You bring structure to client relationships—creating repeatable processes, communication rhythms, and documentation standards that scale.
• You’re hands-on when needed and step in directly to support clients and team members alike.
• You are detail-oriented and financially fluent — comfortable working across client invoices, rates, seat counts, and service efficiencies to ensure every account is accurately scoped and optimally structured.
• Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is “all in” on Alaska and also fits the position and our company.

What You’ll Need 

• Ability to pass a basic background check for airport security badging.
• Valid driver’s license (or willingness to get one) and the ability to drive. Driver policies apply.
• Must be based in Alaska. Juneau preferred, or ability to spend significant time in Juneau.
• This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities.
• Remote work flexibility within Alaska.
• This is NOT a fully remote position.

What’s In It For You 

• Full-time role 
• Salary: $110,000–$120,000 a year, depending on experience 
• Health insurance (with vision coverage) 
• Retirement plans 
• Mobile device plan reimbursement 
• Flexible scheduling policy 
• Relocation assistance 
• Work in Juneau, where meaningful work meets stunning nature with mountains, trails, and ocean right outside your door. 

Why You’ll Want to Work with Us