Technical Service Coordinator
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 26 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence.
We are not a corporate machine — and we don’t want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.
The Role
If you’re someone who notices the small things everyone else misses, takes pride in doing things the right way, and strives to turn good work into great work, you may be exactly who we’re looking for.
We’re looking for a detail-oriented Technical Service Coordinator who thrives on structure, process, consistency, and continuous improvement — someone who will ensure every client environment reflects the high standards that define the "HG Way".
You’ll help build the foundation that keeps our services reliable, secure, and scalable — because you know that excellence starts with consistency.
What You'll Actually Do
Technical Alignment Reviews:
Conduct regular reviews of client environments using HG’s standards library.
Audit infrastructure, security, backups, and patching to maintain alignment and compliance.
Spot the small inconsistencies others miss — and fix them before they become problems.
Keep documentation current and complete (network diagrams, licenses, warranties, configurations).
Identify misalignments, assess risks, and recommend clear remediation steps.
Feed your insights into client roadmaps and strategy discussions.
Partner with Service Desk and Projects teams to address gaps efficiently.
Work with our vCIO team to bring your findings into Quarterly Business Reviews.
Track and report on alignment trends — because what gets measured gets improved.
Why This Role Matters
Your attention to detail will directly shape the quality of our service and the trust our clients place in us.
You’ll be the reason our clients experience the same reliable, high-quality service every single time.
Your work ensures:
Consistency – every environment meets the same high HG standards.
Confidence – clients know their systems are in expert hands.
Efficiency – your precision helps the entire team work smarter and faster.
Who You Are
- 1-2 years of experience in MSP or enterprise IT environments.
- Meticulous and methodical — you believe accuracy is impact.
- Experience with network administration, system configuration, and documentation tools.
- Comfortable working with RMM platforms, PSA tools, and configuration management systems.
- Analytical mindset with ability to identify patterns and systemic issues.
- Excellent documentation skills and process-oriented thinking.
- Independent, self-motivated, and passionate about continuous improvement.
Where You’ll Work
- Ideally based in Anchorage or Juneau. Relocation assistance is available.
- Remote work flexibility within Alaska.
- This role requires regular face-to-face collaboration with both locations.
- This is NOT a fully remote position.
What’s In It For You
- Full-time role
- Salary: $22-$30 per hour; negotiable depending on experience
- Health insurance (with vision coverage)
- Retirement plans
- Mobile device plans reimbursement
- Flexible scheduling policy
- Relocation assistance available
Why You’ll Want to Work with Us
Employee satisfaction and growth is important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say.
Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.