Heroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations throughout Oregon, Washington, and California — helping them navigate day-to-day IT challenges, strengthen security, and make smarter technology decisions.

Our team believes great technical support starts with great customer service. We work hard to be the best at what we do, while keeping fun and camaraderie part of the team's spirit.

Our Core Values

• Own It — Take responsibility for outcomes, not just tasks. If a system fails, we fix the system — not just the symptom.
• Always Be Growing — Technology evolves rapidly. Curiosity and continuous learning are essential.
• Serve First — Our success is measured by the success of our clients and teammates.
• Execute With Purpose — We prioritize solutions that produce meaningful outcomes rather than unnecessary complexity.

Despite the name, we believe great outcomes come from strong systems and teamwork, not last-minute rescues. We operate on standards, not heroics. Documentation, accountability, and disciplined execution matter here.

The Role

We're looking for an MSP Help Desk Technician who will be the initial point of contact for our clients — delivering remote and onsite support, diagnosing and resolving technical issues across a wide range of technologies.

What You'll Do

• Diagnose and resolve technical issues across a wide variety of technologies including workstations, servers, networks, Microsoft 365, virtual environments, and related infrastructure
• Monitor and respond to service tickets promptly and effectively
• Alert the Service Coordinator and Service Manager, as needed, for escalation and emergency service
• Communicate with clients to resolve support issues and provide timely status updates
• Relay client requests for additional services or equipment to the Procurement department
• Maintain and improve customer satisfaction, reporting any dissatisfaction to the Service Manager
• Document internal processes, procedures, and best practices
• Track time accurately against tickets and projects

What We're Looking For

• 1+ year of IT support experience, preferably in an MSP environment
• Experience providing remote end-user support and troubleshooting
• Working knowledge of Windows, macOS, Microsoft 365, and basic networking
• Experience supporting workstations, printers, wireless devices, and common IT issues
• Familiarity with RMM and ticketing systems; Ninja and ConnectWise experience are a plus!
• CompTIA certifications are a plus!

What We Offer

• Full-time, permanent position
• $22.00–$28.00/hour, depending on experience
• Medical, Dental, and Vision coverage (TriNet)
• 401(k) with company match
• PTO + paid holidays
• Professional development budget and growth opportunities
• Regular team-building activities and events
• Hybrid schedule — at least 2 days/week in the Beaverton office, or travel to client sites